How do I place an order?
Placing an order is easy. First you must find the product that you wish to order and place it in your cart by clicking on the “Add to Cart” button. You can also search the website by putting in an Item ID # or product description in the “Search” box at the top of the page. After you have placed all of your items in your shopping cart, you can go to the checkout area by pushing the “Proceed to Checkout” button.
You can either log into an existing account by using your email address and password or create a new account if you do not already have one. To create a new account, you must enter all of the information highlighted by the red boxes. After verifying that all of your information is entered correctly, you can click the “Proceed to Shipping Calculation” button.
Pick your shipping option. Please see below for more details.
You will be asked to provide us with your billing address. This is where you receive statements from your credit card company. Here you can select a payment type and provide us with all of the necessary information. At the bottom of the page you will see a “Comment Box.” Here, you can put any additional instructions or questions regarding your order. After you review all of the information to ensure that it was entered correctly, click the “Checkout” button.
All shipping information can be found on our shipping page
We accept Visa, Master Card, American Express, Discover and PayPal for payment. We do not accept personal checks or cash on Web orders.
Do I Have to Pay Sales Tax?
If you have a billing or shipping address in the State of Michigan, you must pay a 6% Sales Tax. Sales Tax will not count for any promotions or discounts. If you have a Tax ID Number on file with the state, we can set up your account to have you as a Tax Exempt Customer. You will need to contact us before placing an order, and submit a copy of your ID and the “Michigan Sales and Use Tax Certificate of Exemption” form. We cannot refund tax after an order has been placed.
Do You Accept Returns?
If you find you simply don't like the product you ordered, we will accept returns on most items at a 15% restocking fee within 15 days of your order. Returned products must be in the same condition that they were sent out in or they will be sent back to you. You MUST notify us first (by calling us at 1 (866) 342-3237 BEFORE sending any returns back to the company. Returns may affect the total price of your order due to our quantity discount system and shipping specials.
Items not Eligible for Return
- Special order Items
- Jewelry Kits
- Strands or pre-packaged items that have been broken up, unsealed or otherwise altered, including
- stringing materials that have been un-spooled (hemp, Beadalon, ect)
- Adhesives that have been open
- Tools that have been removed from their packaging
- Sold by the foot items, including
- Regaliz Leather
- Flat Leather
- Greek Leather
- Chain by the foot
- Knotting Cord
- Gift Cards
Do you have a Catalog?
No, we do not have a printed catalog. Due to the rapid change in market prices and availability, we just list all of the up to date information on our website. Not printing a catalog also helps us to keep our prices low.
How do I Place an Item on Back order?