How do I place an order?
Placing an order is easy. First you must find the product that you wish to order and place it in your cart by clicking on the “Add to Cart” button. You can also search the website by putting in an Item ID # or product description in the “Search” box at the top of the page. After you have placed all of your items in your shopping cart, you can go to the checkout area by pushing the “Proceed to Checkout” button.
You can either log into an existing account by using your email address and password or create a new account if you do not already have one. To create a new account, you must enter all of the information highlighted by the red boxes. After verifying that all of your information is entered correctly, you can click the “Proceed to Shipping Calculation” button.
Pick your shipping option. Please see below for more details.
You will be asked to provide us with your billing address. This is where you receive statements from your credit card company. Here you can select a payment type and provide us with all of the necessary information. At the bottom of the page you will see a “Comment Box.” Here, you can put any additional instructions or questions regarding your order. After you review all of the information to ensure that it was entered correctly, click the “Checkout” button.
Here, you will receive your order number- in case you need to contact us with any questions. If you would like to view your invoice, just click on “My Account” at the top of the page. You will also be receiving an email confirmation shortly after you complete your order.
**Please note: In order to keep our prices low, we pull our crystals directly from the Swarovski Factory Packages in which they came. We apologize for the inconvenience, but are unable to individually label each crystal color on the bag that it is sent in.
What are my Shipping Options?
All shipping information can be found on our shipping page
What Types of Payment do you Accept?
We accept Visa, Master Card, American Express, Discover and PayPal for payment. We do not accept personal checks or cash on Web orders.
Do I Have to Pay Sales Tax?
If you have a billing or shipping address in the State of Michigan, you must pay a 6% Sales Tax. Sales Tax will not count for any promotions or discounts. If you have a Tax ID Number on file with the state, we can set up your account to have you as a Tax Exempt Customer. You will need to contact us before placing an order, and submit a copy of your ID and the “Michigan Sales and Use Tax Certificate of Exemption” form. We cannot refund tax after an order has been placed.
Do You Accept Returns?
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes that we make, resulting in the shipment of an incorrect product, will also be accepted for return 15 days from the date of purchase.
If you find you simply don't like the product you ordered, we will accept returns on most items at a 15% restocking fee within 15 days of your order. Returned products must be in the same condition that they were sent out in or they will be sent back to you. You MUST notify us first (by calling us at 1 (866) 342-3237 BEFORE sending any returns back to the company. Returns may affect the total price of your order due to our quantity discount system and shipping specials.
Items not Eligible for Return
- Special order Items
- Jewelry Kits
- Strands or pre-packaged items that have been broken up, unsealed or otherwise altered, including
- stringing materials that have been un-spooled (hemp, Beadalon, ect)
- Adhesives that have been open
- Tools that have been removed from their packaging
- Sold by the foot items, including
- Regaliz Leather
- Flat Leather
- Greek Leather
- Chain by the foot
- Knotting Cord
- Gift Cards
Shipping costs are not refundable. (Too Cute Beads is not to be held responsible if the returned product fails to make it back to us.)
Do you have a Catalog?
No, we do not have a printed catalog. Due to the rapid change in market prices and availability, we just list all of the up to date information on our website. Not printing a catalog also helps us to keep our prices low.
How do I Place an Item on Back order?
We do not offer a back order list. If you have purchased an item with us before and do not see it now, this means that the product is currently out-of-stock. The item will be put back up on our website as soon as it becomes available. You will also receive notifications of items that are back in stock in your weekly newsletter. Please see the main page of our site for the link to sign up to receive our weekly newsletter.
Attn: California Residents:
Proposition 65 Warning:
Consuming foods or beverages that have been kept in or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the state of California to cause birth defects or other reproductive harm.