FAQ's | Toocutebeads.com

Placing an order is easy. First you must find the product that you wish to order and place it in your cart by clicking on the “Add to Cart” button. You can also search the website by putting in an Item ID # or product description in the “Search” box at the top of the page. After you have placed all of your items in your shopping cart, you can go to the checkout area by pushing the “Proceed to Checkout” button.

You can either log into an existing account by using your email address and password or create a new account if you do not already have one. To create a new account, you must enter all of the information highlighted by the red boxes. After verifying that all of your information is entered correctly, you can click the “Proceed to Shipping Calculation” button.

You will be asked to provide us with your billing address. This is where you receive statements from your credit card company. Here you can select a payment type and provide us with all of the necessary information. At the bottom of the page you will see a “Comment Box.” Here, you can put any additional instructions or questions regarding your order. After you review all of the information to ensure that it was entered correctly, click the “Checkout” button.

We accept Visa, Master Card, American Express, Discover and PayPal for payment. We do not accept personal check or cash on Web orders.

If you have a billing or shipping address in the State of Michigan, you must pay a 6% Sales Tax. Sales Tax will not count for any promotions or discounts. If you have a Tax ID Number on file with the state, we can set up your account to have you as a Tax Exempt Customer. You will need to contact us before placing an order, and submit a copy of your ID and the “Michigan Sales and Use Tax Certificate of Exemption” form. We cannot refund tax after an order has been placed.

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes that we make, resulting in the shipment of an incorrect product, will also be accepted for return 10 days from the date of purchase.

If you find you simply don't like the product you ordered, we will accept returns on most items at a 15% restocking fee within 10 days of your order. Returned products must be in the same condition that they were sent out in or they will be sent back to you. You MUST notify us first (by calling us at 1 (866) 342-3237) BEFORE sending any returns back to the company. Returns may affect the total price of your order due to our quantity discount system and shipping specials.

The reason we have a restocking fee is as follows:

We believe every customer should receive brand new, never before used items with each order. Items that have traveled and have been returned, we do not consider new and do not believe that the next customer who orders product should receive a product that has been received and returned by someone else.

***We do not accept returns on any kits, tools, wire, and chain by-the-foot, or any specially requested items. Shipping costs are never refundable. (Too Cute Beads is not to be held responsible if the returned product fails to make it back to us.)

All the prices that you see listed next to the product are base prices. Any discount is taken off this price after the item is placed in the Shopping Cart. How do you know how much you are saving? Once the items are in the Shopping Cart, you should see a "Subtotal Amount," followed by "Discount Amount". Please see our "home" page for current sales. Sales run through 10 AM (EST) of the sale ending date posted. Please be advised that although sale's durations are posted, TCB reserves the right to change a sale at any time.

How does your reward point system work?

For every item you purchase from our site, you receive Reward Points. The amount of points received for each item is listed below that item. You must be logged into your account in order for points to be saved. Points will accrue from order to order and once you accumulate 750 points you may redeem them for a $25.00 gift card. You must be logged into your account to redeem points. Once logged into your account scroll down to where it says "My Rewards" and click on the "redeem" button. The system will then generate an order of $0.00 to get you a 16-digit GC code. This code will be sent to your email that is on your account. ON YOUR NEXT ORDER after you place the first item in your shopping cart, you will notice a place to enter your gift certificate number at the bottom. It will say "Enter Coupon Code Here." Enter the code from your email and press GO! Proceed with your order as normal and the $25.00 will be deducted from your total at the end of the order process. If you have any problems with any of these steps, please call us BEFORE completing your order. If you forget to enter your code and complete your order, we will not be able to manually apply the gift certificate to the order. You will simply have to wait until your next order to use your gift certificate.

No, we do not have a printed catalog. Due the rapid change in market prices and availability we just list all of the up to date information on our website. Not printing a catalog also helps us to keep our prices low.